It’s important to remember that an augmented workforce is not a new thing. Since the dawn of time humans showed a distinctive ability in making and operating tools, and these tools have evolved with us. Making them requires growing specialisation – such as training an AI – but operating them is becoming easy for the end user.
With the rise of machine learning we are witnessing yet another industrial revolution (and let’s hope not the last one led by humans!) where the level of human supervision on the machine will be a bare minimum and, arguably, there could be a reverse hierarchy with the AI supervising some human tasks.
So, what do you need to know about this trend for an augmented workforce and how can you make it work for your business?
Keep in mind that no matter how wary you are of this type of technology the augmented workforce is not something an executive can decide whether to embrace or not. It’s happening. Every day, we deal with an augmented workforce, either directly, or indirectly through colleagues who use automation in their daily activities. The pattern is simple: usually a minor initial investment of time and money in an automated solution generates a disruptive return on investment because a human could not achieve the same task in the same amount of time.
This will pose some interesting challenges. On the one hand humans will have to accept that machines will get better than them at, for example, data-intensive tasks and recognising patterns, such as with fraud detection. On the other hand, there is an ethical debate about whether we will require machines to make ethical decisions. Or will they design their own ethical rules? This is yet to be decided but one this is for sure and that is that AI and automation is the way forward when it comes to boosting productivity and therefore having the edge over the competition.
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